Shipping Policy

Last Updated: 31 August 2026

1. Where We Ship

We currently ship within Australia only. We do not offer international shipping at this time.

2. Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight and dimensions of your order, using live Australia Post rates. The exact cost will be shown before you complete your purchase.

3. Processing Time

Orders are typically processed and dispatched within 1–2 business days of payment being received, excluding weekends and public holidays. During busy periods, processing may take slightly longer — we’ll let you know if there’s a significant delay.

4. Delivery Time

Delivery times are estimated by Australia Post and vary depending on your location. As a general guide, most orders arrive within 2–7 business days of dispatch. We are not responsible for delays caused by Australia Post once an order has been dispatched, though we’re happy to help you track a delayed parcel.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation with tracking information so you can follow your parcel’s progress.

6. Local Pickup

We offer free local pickup from either of our two stores:

• Nerang Brewing — Shop 8/41 Price Street, Nerang, QLD 4211
• Oxenford Brewing — Shop 11, Oxenford Square Shopping Centre, 100–106 Old Pacific Highway, Oxenford, QLD 4210

Select your preferred pickup location at checkout. We’ll notify you when your order is ready to collect.

7. Damaged or Lost Parcels

If your order arrives damaged, or doesn’t arrive at all, please contact us as soon as possible at admin@hshomebrew.com.au with your order number so we can help resolve it — see our Refund Policy for how we handle damaged items.

8. Contact Us

H&S Brew Supplies
Email: admin@hshomebrew.com.au
Nerang Brewing: 07 5527 2588
Oxenford Brewing: 07 5502 7700