Refund Policy

Last Updated: 31 August 2026

1. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. If a failure with a product is not major, you are entitled to have the goods repaired or replaced within a reasonable time.

2. Change of Mind

We do not offer refunds, exchanges, or store credit for change of mind. This does not affect your rights under the Australian Consumer Law.

3. Faulty, Damaged, or Not-as-Described Items

If an item you’ve received is faulty, damaged in transit, or not as described, please contact us within a reasonable time at admin@hshomebrew.com.au with your order number, a description of the issue, and photos clearly showing the fault or damage.

We may ask for these photos before requiring the product to be returned to us, so we can assess the issue quickly.

• For a major failure (the product is significantly different from its description, has a serious defect, or is unsafe), you may choose between a repair, replacement, or refund.
• For a minor failure, we will choose to repair, replace, or refund the item within a reasonable time.

Where an item is confirmed faulty or not as described, we will cover the cost of return shipping and refund your original shipping charge.

4. How Refunds Are Processed

Approved refunds will be processed back to your original payment method within 5–10 business days of us receiving and inspecting the returned item (where applicable). Please allow additional time for your bank or card provider to process the refund on their end.

5. Contact Us

H&S Brew Supplies
Email: admin@hshomebrew.com.au
Nerang Brewing: 07 5527 2588 | Shop 8/41 Price Street, Nerang, QLD 4211
Oxenford Brewing: 07 5502 7700 | Shop 11, Oxenford Square Shopping Centre, 100–106 Old Pacific Highway, Oxenford, QLD 4210