Privacy Policy

Last Updated: 31 August 2026

1. Introduction

H&S Brew Supplies (trading as H&S Home Brew Supplies) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Personal information we may collect: name, email address, phone number, delivery/billing address, payment information (processed securely — we do not store credit card details), purchase history, communication preferences.

How we collect it: when you make a purchase in-store or online, create an online account, subscribe to our newsletter or mailing list, contact us with inquiries or feedback, or visit our website (through cookies and analytics).

Cookies: our website may use cookies to improve user experience. You can disable cookies in your browser settings, though this may affect website functionality.

3. How We Use Your Information

We use your personal information to process and fulfil your orders, communicate with you about your purchases, send promotional materials (with your consent), improve our products and services, comply with legal obligations, and respond to inquiries and provide customer support.

4. Disclosure of Information

We may share your information with payment processors (for transaction processing), delivery services (if applicable), service providers who assist our operations (under confidentiality agreements), and law enforcement or regulatory bodies when required by law.

We will NOT sell your personal information to third parties, or share your information for unrelated marketing purposes without your consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure, and loss or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy law, you have the right to access your personal information we hold, request correction of inaccurate information, request deletion of your information (subject to legal requirements), opt out of marketing communications, and make a complaint about our privacy practices.

7. Marketing Communications

We will only send you marketing communications if you have provided consent. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails, contacting us directly, or updating your preferences in your online account (if applicable).

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Purchase records may be retained for accounting and warranty purposes.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Last Updated” date.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the details below. We will investigate and respond within a reasonable timeframe. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

12. Contact Us

H&S Brew Supplies
Email: admin@hshomebrew.com.au
Nerang Brewing: 07 5527 2588 | Shop 8/41 Price Street, Nerang, QLD 4211
Oxenford Brewing: 07 5502 7700 | Shop 11, Oxenford Square Shopping Centre, 100–106 Old Pacific Highway, Oxenford, QLD 4210