Privacy Policy

Effective Date: November 2025

1. Introduction

H&S Brew Supplies (trading as H&S Home Brew Supplies) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Delivery/billing address
  • Payment information (processed securely; we do not store credit card details)
  • Purchase history
  • Communication preferences

2.2 How We Collect Information

We collect information when you:

  • Make a purchase in-store or online
  • Create an online account
  • Subscribe to our newsletter or mailing list
  • Contact us with inquiries or feedback
  • Visit our website (through cookies and analytics)

2.3 Cookies and Website Data

Our website may use cookies to improve user experience. You can disable cookies in your browser settings, though this may affect website functionality.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Send promotional materials (with your consent)
  • Improve our products and services
  • Comply with legal obligations
  • Respond to inquiries and provide customer support

4. Disclosure of Information

4.1 We may share your information with:

  • Payment processors (for transaction processing)
  • Delivery services (if applicable)
  • Service providers who assist our operations (under confidentiality agreements)
  • Law enforcement or regulatory bodies when required by law

4.2 We will NOT:

  • Sell your personal information to third parties
  • Share your information for unrelated marketing purposes without your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Misuse or disclosure
  • Loss or destruction

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Make a complaint about our privacy practices

7. Marketing Communications

7.1 Consent

We will only send you marketing communications if you have provided consent.

7.2 Unsubscribe

You can unsubscribe from marketing emails at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly
  • Updating your preferences in your online account (if applicable)

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Purchase records may be retained for accounting and warranty purposes.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact us:

H&S Brew Supplies
Privacy Officer
Email: admin@hshomebrew.com.au
Phone: 07 5527 2588
Mail: Shop 8/41 Price Street, Nerang, Qld, 4211

11.1 Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

Last Updated: November 2025